Sunday, July 05, 2009

Mass suspension of Twitter accounts underway: what to do if you are affected

Update 8: Official statement from Twitter’s status tumblelog:

Earlier today, we accidentally suspended a number of accounts.
We regret the human error that led to these mistaken suspensions and we are working to restore the affected accounts—we expect this to be completed in the next several hours.

One additional note: some the accounts suspended were using the third-party site Tweetlater. However, Tweetlater is not to blame for these suspensions nor is it in violation of our Terms.

Update 7: Many accounts are now reporting that Twitter has UNSUSPENDED their account.

Update 6: Official response from Twitter to @TweetLater on their suspended account:  “Spamcloud hit. We’re working on restoring accounts.” (This was reported by Jesse Stay.)

Update 5: Some (few) Twitter users have reported their accounts were unsuspended after about 10 minutes.

Update 4: Some have reported that creating a support ticket with Twitter on this issue results in the ticket being deleted right away. Probably best to wait.

Update 3: Some feel Twitter may have created an unintended consequence in fighting off this attack.

Update 2: Here are some links to places that may also post updates on the situation as they learn more:
  1. @Twitter_Tips 
  2. Jesse Stay
  3. Mashable 
Update 1: Check the date on any tweets from official Twitter accounts such as @Spam. Some people are retweeting old messages about old issues that are NOT relevant any more.

Original post:

You have two choices. First, you can wait to see if you are unsuspended soon (many think this is a Twitter error of some kind). This is what I recommend. Many commentators are pointing out accounts that seem EXTREMELY unlikely to merit suspension have been suspended.

Three places you can check for updates from Twitter on this issue are the known issues page, the Twitter Status page, and the Twitter blog.

Or you can put in a support request. Here's how to do that:

  1. To put in a support request, click here and make the appropriate choices. Note that this link has been removed from it's old location on the Twitter support site so don't tell people to go to the help site and click the support request link—it's not there anymore (this may change).
  2. Experiment with searches like this to see what the latest news it.
  3. Don't create lots of "What happened?" or "Help me/my friend" tweets. It just clogs up the channel we are all checking for news of what is happening, and doesn't affect Twitter's response at all.
Note: Some people are creating tickets at You might also want to wait on that, as a huge influx of tickets will be unlikely to get a response. 


  1. AnonymousJuly 05, 2009

    Or everybody can just standby while twitter kills their own service. The people who use it the most, are most likely the ones who are making it a meaningful service. But if those people stop using it for fear of account suspension, then twitter will simply fade away into the background noise from whence it emerged.

    And will the people whose accounts aren't getting erroneously suspended care? Probably not.

  2. Could it be that by using the word "suspend" that it triggers an account suspension?

    I read a tweet by the Coast Guard "suspending a search" and they appeared on the suspended list.

    I recommend not to RT with the word of hashtag suspend

  3. I am also hit by this and hoping that my account will be live soon..

  4. LostrealmJuly 06, 2009

    my account was suspended.It appears to have been reinstated this morning.

  5. AnonymousJuly 17, 2009

    need a title has been suspended from twitter for at least a week don't know why this is can any one sujest something do we have to just sit and wait