What motivates people? Harry Beckwith knows: The Beckwith 40

When I wrote about prof. Clay Shirky and giving people the chance to achieve higher needs, I was thinking about some of Harry Beckwith's genius.

We're not talking brainwashing here, this is common-sense human nature from a brilliant observer of it. One of my favorites from Harry is: The ultimate test of a communication: Does it make people stop what they are doing? That gem of advice is #40 on the list he calls the Beckwith 40.

So, for an introduction to Harry, here's a baker's dozen from the Beckwith 40: (The subheads are my addition. For the full list, Rajesh Setty has published it with Harry's permission.)

First, Understand How They Think

1. Your biggest competitor is not a competitor; it’s your prospect’s indifference.
2. Your second-biggest competitor is not a competitor; it’s your prospect’s distrust.
3. Your biggest obstacle is whatever stereotype your prospect has formed about you and your industry.
4. Prospects decide in the first five seconds.
5. Prospects don’t try to make the best choice. They try to make the most comfortable choice.
6. At heart, every prospect is risk-averse, and risks are always more vivid than rewards.

Second, Understand How You Need To Think

7. Beware of what you think you know or have experienced; memories fail people constantly.
8. For the same reason, beware of what others say they know or have experienced.
9. Certainty is a trick your mind plays on you; keep yours open.
10. If everyone likes your idea, it’s not an idea. Good ideas always make enemies.
11. Don’t create something that everyone likes; create something that many people love.
12. Research never shows anything; it only suggests.

Value, Communication, Action, Understanding

13. Never take seriously what people say they think, because people are never sure. Trust only action.
14.-40. Full list